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Free worldwide deliveryLocked by hand on the Pont des Arts, facing the Eiffel TowerOver 250+ couples locked worldwideHD ceremony video within 48hThe romantic gift they will never forgetFree worldwide deliveryLocked by hand on the Pont des Arts, facing the Eiffel TowerOver 250+ couples locked worldwideHD ceremony video within 48hThe romantic gift they will never forget
Legal

Privacy Policy

Last updated: July 19, 2026

This Privacy Policy explains how Locked in Paris (“we”, “us”) collects, uses and protects your personal information when you visit lockedinparis.com or place an order.

1. Information we collect

  • Order information: the first names you ask us to engrave, an optional date, your email address, phone number (optional) and the billing name and address submitted at checkout.
  • Payment information: payments are processed securely by our checkout provider. We never see or store your full card number.
  • Usage information: pages visited, device and approximate location (country), collected through cookies and similar technologies for analytics and advertising measurement.

2. How we use your information

  • To engrave your padlock, film your ceremony and deliver your video, certificate and GPS coordinates.
  • To send order confirmations and delivery updates.
  • To answer your questions and provide customer support.
  • To measure and improve our website and advertising (analytics, conversion tracking).
  • To prevent fraud and comply with legal obligations.

3. Sharing your information

We share personal information only with service providers who help us run the business: our e-commerce and payment platform, email delivery services, and analytics / advertising partners (such as Google and Meta) for conversion measurement. We never sell your personal information.

4. Cookies

We use cookies to keep the site working, remember your preferences (such as currency), measure traffic and attribute conversions from our ads. You can control cookies through your browser settings; blocking some cookies may affect how the site works.

5. Data retention

Order records are kept for as long as needed to provide the service and to meet accounting and legal requirements. Your ceremony video and certificate remain available so you can access them again; you may request their deletion at any time.

6. Your rights

Depending on where you live (including the EU/EEA under GDPR and California under CCPA), you may have the right to access, correct, delete or receive a copy of your personal information, and to object to or restrict certain processing. To exercise any of these rights, email us at lockedinparis.contact@gmail.com.

7. Children

Our service is not directed at children under 16 and we do not knowingly collect their personal information.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page with its effective date.

9. Contact us

Locked in Paris, 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States
Email: lockedinparis.contact@gmail.com · Phone: +1 (205) 839-0447

See also our Terms of Service and Refund Policy.